Shipping policy
# Shipping Policy
At EverPawtrait, we're committed to delivering your custom pet portrait safely and efficiently, no matter where you are in the world.
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## Free Worldwide Shipping
We offer **free standard shipping** on all orders to major countries and cities worldwide, including:
- **Canada** - All provinces and territories
- **United States** - All 50 states
- **United Kingdom**
- **Australia**
- **European Union countries**
- And many other international destinations
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## Remote Areas
For orders shipping to remote or rural locations, additional shipping fees may apply. If your delivery address falls into this category, we will:
1. Contact you via email within 1-2 business days after your order is placed
2. Provide the additional shipping cost
3. Request your confirmation before proceeding with production
You may choose to:
- Accept the additional fee and proceed with your order
- Provide an alternative shipping address
- Cancel your order for a full refund
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## Processing Time
### Custom Order Timeline
- **Draft Creation:** 3-5 business days after order placement
- **Revision Period:** Varies based on your feedback (unlimited revisions included)
- **Production:** 3-5 business days after final approval
- **Shipping:** 7-15 business days (depending on destination)
**Total estimated time:** 2-4 weeks from order to delivery
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## Shipping Methods
We partner with reliable international carriers to ensure safe delivery:
- **North America:** USPS, Canada Post, or courier services
- **International:** DHL, FedEx, or local postal services
All shipments include tracking information.
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## Tracking Your Order
Once your order ships, you will receive:
- A shipping confirmation email
- Tracking number and carrier information
- Estimated delivery date
You can track your package through the carrier's website or your EverPawtrait account.
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## Delivery
### What to Expect
- Your portrait will be carefully packaged to prevent damage during transit
- Signature may be required upon delivery (depending on carrier and location)
- If you're not home, the carrier will leave a notice with pickup or redelivery instructions
### Delivery Issues
If you experience any delivery problems:
- **Lost package:** Contact us immediately at epawtrait@gmail.com
- **Damaged package:** Take photos and contact us within 7 days of delivery
- **Wrong address:** Contact us as soon as possible; we'll do our best to redirect
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## Customs and Import Duties
### International Orders
For shipments outside Canada:
- Customs duties, taxes, or import fees may apply
- These charges are the responsibility of the recipient
- Fees vary by country and are determined by local customs authorities
- We have no control over these charges and cannot predict the amount
**Tip:** Check with your local customs office for estimated fees before ordering.
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## Address Accuracy
Please ensure your shipping address is complete and accurate:
- Include apartment/unit numbers
- Provide a phone number for carrier contact
- Use the correct postal/ZIP code
**We are not responsible for delays or non-delivery due to incorrect addresses provided by customers.**
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## Order Changes
### Before Shipping
If you need to change your shipping address:
- Contact us immediately at epawtrait@gmail.com
- Include your order number
- We'll update the address if your order hasn't shipped yet
### After Shipping
Once your order has shipped, we cannot change the delivery address. Please contact the carrier directly using your tracking number.
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## Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address provided by customer
- Refused delivery
- Multiple failed delivery attempts
We will contact you to arrange reshipment. Additional shipping fees may apply for redelivery.
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## Questions?
If you have any questions about shipping or your order status, please don't hesitate to reach out:
**Email:** epawtrait@gmail.com
We're here to ensure your portrait arrives safely and on time!
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*Last Updated: November 2025*